Effective Date: December 1, 2025
PLEASE READ THESE TERMS CAREFULLY. BY USING OUR SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS, INCLUDING THE BINDING ARBITRATION CLAUSE AND CLASS ACTION WAIVER IN SECTION 12.
These Terms of Service ("Terms") govern your access to and use of the websites, applications, and services (collectively, the "Services") provided by Chestnut Mare Systems LLC ("Company," "we," "us," or "our"), including SaddleWorks, BarnWorks, EquiRounds, and any other products under the Chestnut Mare Systems brand.
1. Acceptance of Terms
By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not access or use our Services. If you are using our Services on behalf of a business or other entity, you represent that you have the authority to bind that entity to these Terms.
2. Description of Services
Chestnut Mare Systems provides business management software for equine industry professionals. Our Services are designed to assist with scheduling, client management, invoicing, and other business operations. The Services are provided as tools to support your business activities and are not intended to replace professional judgment or advice.
THE SERVICES ARE BUSINESS MANAGEMENT TOOLS ONLY. THEY ARE NOT A SUBSTITUTE FOR PROFESSIONAL VETERINARY, MEDICAL, LEGAL, FINANCIAL, OR OTHER PROFESSIONAL ADVICE. YOU ARE SOLELY RESPONSIBLE FOR YOUR BUSINESS DECISIONS AND COMPLIANCE WITH APPLICABLE LAWS AND REGULATIONS.
3. Account Registration
To use certain features of our Services, you must register for an account. You agree to provide accurate, current, and complete information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
4. Subscription and Payment
Certain Services require a paid subscription. By subscribing, you agree to pay all applicable fees as described at the time of purchase. Subscription fees are billed in advance on a recurring basis (monthly or annually, depending on your selected plan).
No Refunds: All subscription fees are non-refundable once charged. If you cancel your subscription, you will retain access to the Services until the end of your current billing period, after which your access will terminate. No refunds or credits will be provided for partial billing periods.
We reserve the right to change our prices at any time. Any price changes will be communicated to you in advance and will take effect at the start of your next billing period.
5. Your Data
You retain ownership of all data you submit to our Services ("Your Data"). By using our Services, you grant us a limited license to use, process, and store Your Data solely for the purpose of providing the Services to you. We will not access, use, or disclose Your Data except as necessary to provide the Services, comply with legal obligations, or as otherwise described in our Privacy Policy.
You are solely responsible for the accuracy, quality, and legality of Your Data and the means by which you acquired it. You represent that you have all necessary rights and permissions to submit Your Data to our Services.
6. Acceptable Use
You agree not to use our Services to:
- Violate any applicable law or regulation
- Infringe the intellectual property or other rights of any third party
- Transmit any malicious code, viruses, or other harmful content
- Attempt to gain unauthorized access to our systems or other users' accounts
- Interfere with or disrupt the integrity or performance of our Services
- Use our Services for any fraudulent or deceptive purpose
7. Intellectual Property
The Services, including all content, features, and functionality, are owned by Chestnut Mare Systems and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without our prior written consent.
8. Disclaimer of Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE MAKE NO WARRANTY REGARDING THE QUALITY, ACCURACY, TIMELINESS, TRUTHFULNESS, COMPLETENESS, OR RELIABILITY OF ANY CONTENT AVAILABLE THROUGH THE SERVICES. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CHESTNUT MARE SYSTEMS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
- YOUR ACCESS TO OR USE OF (OR INABILITY TO ACCESS OR USE) THE SERVICES
- ANY CONDUCT OR CONTENT OF ANY THIRD PARTY ON THE SERVICES
- ANY CONTENT OBTAINED FROM THE SERVICES
- UNAUTHORIZED ACCESS, USE, OR ALTERATION OF YOUR DATA OR TRANSMISSIONS
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRIOR TO THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
10. Indemnification
You agree to indemnify, defend, and hold harmless Chestnut Mare Systems and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Services; (b) Your Data; (c) your violation of these Terms; or (d) your violation of any rights of any third party.
11. Termination
We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice. Upon termination, your right to use the Services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability.
12. Binding Arbitration and Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT.
Agreement to Arbitrate: You and Chestnut Mare Systems agree that any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Services (collectively, "Disputes") will be resolved exclusively through final and binding arbitration, rather than in court, except that either party may bring individual claims in small claims court if they qualify.
Arbitration Procedures: The arbitration will be conducted by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules, as modified by these Terms. The arbitration will be conducted in York County, Pennsylvania, unless you and we agree otherwise. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver: YOU AND CHESTNUT MARE SYSTEMS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. Unless both you and we agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
Opt-Out: You may opt out of this arbitration agreement by sending written notice to info@chestnutmaresystems.com within thirty (30) days of first accepting these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of the arbitration agreement.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to its conflict of law principles. Subject to the arbitration agreement above, any legal action or proceeding arising out of these Terms shall be brought exclusively in the state or federal courts located in York County, Pennsylvania, and you consent to the personal jurisdiction of such courts.
14. Changes to Terms
We reserve the right to modify these Terms at any time. If we make material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. Your continued use of the Services after the effective date of the revised Terms constitutes your acceptance of the changes.
15. General Provisions
These Terms constitute the entire agreement between you and Chestnut Mare Systems regarding your use of the Services and supersede any prior agreements. Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign our rights and obligations under these Terms without restriction.
16. Contact Information
If you have any questions about these Terms, please contact us at:
Chestnut Mare Systems LLC
Spring Grove, PA
Email: info@chestnutmaresystems.com