Effective Date: December 1, 2025
Chestnut Mare Systems LLC ("Company," "we," "us," or "our") operates software products and services for equine industry professionals. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our websites and software products, including SaddleWorks, BarnWorks, EquiRounds, and any other products under the Chestnut Mare Systems brand (collectively, the "Services").
Information We Collect
We collect information you provide directly to us, including:
- Account information such as your name, email address, phone number, and business name
- Billing information such as payment card details and billing address
- Business data you enter into our Services, including client information, appointment records, horse records, invoices, and other data related to your business operations
- Communications you send to us, including support requests and feedback
We automatically collect certain information when you use our Services, including:
- Device information such as device type, operating system, and browser type
- Log information such as access times, pages viewed, and actions taken within the Services
- Location information when you grant permission through your device settings
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information, including confirmations and invoices
- Send technical notices, updates, security alerts, and support messages
- Respond to your comments, questions, and customer service requests
- Protect against fraudulent, unauthorized, or illegal activity
Information Sharing
We do not sell your personal information. We may share your information in the following circumstances:
- With third-party service providers who perform services on our behalf, including payment processing, email delivery, SMS messaging, and document generation
- To comply with legal obligations or respond to lawful requests from public authorities
- To protect the rights, privacy, safety, or property of Chestnut Mare Systems, our users, or the public
- In connection with a merger, acquisition, or sale of assets, in which case you will be notified of any change in ownership or use of your personal information
Payment Processing
Payment transactions are processed through PCI DSS compliant third-party payment processors. We do not store complete credit card numbers on our servers. Our payment infrastructure is backed by SOC 2 Type II certified systems to ensure the security of your financial data.
Data Security
We implement appropriate technical and organizational measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We may retain certain information as required by law or for legitimate business purposes, including to resolve disputes and enforce our agreements.
Your Rights
You may access, update, or delete your account information at any time by logging into your account or contacting us. You may also request a copy of your personal data or ask us to restrict processing of your data by contacting us at the address below.
Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the effective date. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Chestnut Mare Systems LLC
Spring Grove, PA
Email: info@chestnutmaresystems.com